Returns & Exchanges
At N.Peal, we want you to be completely satisfied with your luxury cashmere. If for any reason you are not, you may return or exchange your items within 28 days of receipt provided they are in their original condition.
Register Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Place the items in their original packaging, ensuring all tags are attached and the garment is folded neatly to avoid damage during transit.
Apply the Label
Print your prepaid shipping label from the portal or use the QR code provided at your local drop-off point to secure your package.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or exchange within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing