Frequently Asked Questions
Everything you need to know about our luxury cashmere and services.
Where does N.Peal source its cashmere?
We source the finest 100% Mongolian cashmere, working directly with herders to ensure the highest quality fibers and ethical sustainability standards.
How should I care for my cashmere garments?
We recommend hand washing in lukewarm water with a specialized cashmere detergent. Dry flat away from direct sunlight and store folded, never hung, to maintain the garment's shape.
Do you offer international shipping?
Yes, we ship globally. Delivery times and costs vary by destination, but we offer express shipping options for most international regions including the US and Europe.
What is your return policy?
We offer a 28-day return period for all unworn items in their original packaging with tags attached. Please note that personalized or monogrammed items are non-returnable.
Can I have my order gift wrapped?
Absolutely. All N.Peal orders arrive in our signature luxury packaging. You can also add a personalized gift message during the checkout process.
How do I find the right size?
Each product page features a detailed size guide. Our luxury knitwear is typically designed for a classic fit, but we provide specific measurements to help you find your perfect match.